Focus on SLA Achievement

In order to provide our clients with the best service possible, we offer very detailed and thorough customized service level agreements or SLAs in the industry. Our SLAs outline our response and issue resolution times in addition to the penalties that will be incurred if we do not meet these terms. We assign priorities to the issues that affect your business and each priority has its own SLA.

Customer satisfaction is directly related to SLA achievement and we pride ourselves in being totally committed to providing the best SLAs for our valued customers.

Our team uses the most effective practices in the industry in order to attain or better the desired SLA’s with our clients. We stretch and “do what it takes” to meet key performance goals while we also meet the set deadlines.

With a top of the industry SLA guarantee and an uptime SLA of 99.99%, iTalent can support your IT needs and your business.

Tailor-Made Solutions for Each Business

Solutions to business problems must be unique, just as each business is unique. Our ability to deploy teams of consultants that include specific industry domain experts and relevant technical experts helps us to provide a more thorough and nuanced solution to the client.

Some sample case studies to illustrate our ability to successfully understand our clients’ business issues and provide a comprehensive IT solution are highlighted here.